​
3721 Lynn Road, Suite 104, Raleigh NC 27613
Phone (919) 825-3600 · Fax (984) 200-6001
Information
​​
New patients:
-
We are not accepting new patients at this time, with the exception of newborns who must pre-register with us prior to birth. We may resume acceptance of new patients in 2024. Thank you for you interest. --Dr. Mack, updated 9/8/23.
-
We are closed to all new Medicaid and Medicaid Managed Care patients as of 6/7/21. If your newborn is a sibling of a patient of Dr. Mack's, then we will accept the new baby happily.
-
We do not have any open-house sessions, meet-the-doctor visits, or tours.
-
We require all patients to receive all required vaccinations at the ages recommended by the State of NC and CDC. Please review the vaccination policy below.
-
Call 919-825-3600 if you are interested in registering at Mack Pediatrics.
​
Services offered:
-
Wellness care from birth to age 18
-
Vaccinations for age 0-18 years, including seasonal flu vaccine
-
General pediatric sick/urgent visits
-
Diagnosis and maintenance of asthma, ADHD and teen depression/anxiety
​
Medical home:
Mack Pediatrics is the medical home for its patients. Mack Pediatrics is not an urgent care for any other doctor's office.
​
Vaccination policy: Dr. Mack adheres to the AAP, ACIP/CDC vaccine schedule (link to vaccine schedule) for all required vaccines and strongly encourages all recommended vaccines. Your children's vaccinations should be in compliance with NC State Law for their age (0-4 years, kindergarten age, and middle school). Please seek a different medical practice for your medical home if you do not plan to vaccinate per the above-referenced schedules.
​
Announcements
-
Closures and inclement weather announcements here.
​​​​​​​
-
Flu shots are available for autumn 2023 for all patients and for insured parents. Updated 9/1/23
​
-
COVID shots are not available here yet. We have ordered Moderna for age 6 months-18 years (updated 9/15/23). Visit https://www.wake.gov/covid-19-information/get-your-updated-covid-19-vaccine/protect-your-child-against-covid-19
​​
-
Beyfortus, the RSV antibody injection for young babies, is coming soon. It is not yet covered by all private insurance (last updated 9/15/23)
​​
-
Reschedule if you or your child are sick. Please call to reschedule your child's wellness or vaccine visit if you or your child has or has had fever within 2 days of the visit.
​​
-
Masks are recommended
​​
-
Please limit after-hours calls to illness/injury questions only, out of general courtesy. Scheduling, rescheduling, and general interest calls should be made during regular business hours Monday through Friday.
​​
-
Aetna and Mack Pediatrics are terminating our network contract effective 12/31/2023. Please either change insurance carriers (see below) or arrange to transfer your child's medical care to another pediatrics office in anticipation of this change.
Insurance Information
We do not accept patients who are uninsured, self-pay, HealthShare, or out-of-network.
We also do not accept new patients with Aetna, Ambetter, Medicaid (including Managed Care Plans), or any HealthShare insurances (Liberty, Trinity, Medishare, Zion, etc). We will be discontinuing our network relationships with Aetna and Healthy Blue by the end of 2023.
​
​In network with:
-
Blue Cross Blue Shield
-
Cigna (not Cigna HMO Duke)
-
Medcost
-
United Healthcare
-
NC Medicaid (only Direct, Healthy Blue Plan (until end of 2023), & United Healthcare Community Plan)
-
Aetna until 12/31/2023 only, then out-of-network
​
Please bring current insurance card with you to every visit.
If you cannot provide proof of an active insurance policy, we will collect a $50 deposit or accept payment in full at time of service.
​
At the time service is rendered, please be prepared to pay your copay or a $50 deposit for high-deductible plans without copay or temporarily uninsured. If your insurance plan has a deductible (regardless of copay), you will be billed for the balance after your insurance company has let us know the amount they will pay. If your deductible has been met we will credit your account for any excess payments received or send you a reimbursement check. If you are self-pay/uninsured, you may pay the remainder of the balance at the end of the visit. If necessary, a payment plan can be arranged.
We accept personal checks, cash, AMEX, Discover, MasterCard, and VISA.
Contact Mack Pediatrics
​
For more information about Mack Pediatrics, please call 919-825-3600 during regular business hours.
​
​
Established patients may use the secure patient portal or call 919-825-3600. Please reserve after-hours calls for urgent medical questions that cannot wait until regular business hours.
Office Hours:
Regular Office Hours:
Mon Tues Thurs Fri: 8am to 5pm, closed 12-1:30.
Wednesday: 8am-12pm, closed after 12pm.
Patient visits by appointment only, NO WALK-INS
​
Urgent Care:
​Dr. Mack is available after hours by phone for illness or injury questions. For urgent medical problems that cannot wait until regular hours, she may meet established patients at the office.
Remember, in an emergency, call 911.
3721 Lynn Rd Suite 104, Raleigh NC 27613
919-825-3600 (phone)
984-200-6001 (fax)