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3721 Lynn Road, Suite 104, Raleigh NC 27613

Phone (919) 825-3600   ·    Fax (984) 200-6001  

 

Information

New patients:

  • We are accepting new patients up to 15 years old, but are closed to some insurance plans

  • We are closed to new Medicaid and Medicaid Managed Care patients as of 6/7/21.

  • We do not have any open-house sessions, meet-the-doctor visits, or tours.

  • During the COVID pandemic, wellness visits are only scheduled in the morning.

  • Please review the vaccination policy below

  • Call 919-825-3600 if you are interested in registering at Mack Pediatrics.

Services offered:

  • Wellness care from birth to age 18

  • Vaccinations for age 0-18 years, including seasonal flu vaccine

  • General pediatric sick/urgent visits

  • Diagnosis and maintenance of asthma, ADHD and teen depression/anxiety

Medical home:

Mack Pediatrics is the medical home for its patients. Mack Pediatrics is not an urgent care for any other doctor's office.

Hospital: Dr. Mack rounds at Rex Hospital for newborns.

Vaccination policy: Dr. Mack adheres to the AAP, ACIP/CDC vaccine schedule (link to vaccine schedule) for all required vaccines and strongly encourages all recommended vaccines. Your children's vaccinations should be in compliance with NC State Law for their age (0-4 years, kindergarten age, and middle school). Please seek a different medical practice for your medical home if you do not plan to vaccinate per the above-referenced schedules.

Announcements

  • Closures and inclement weather schedule changes posted here.

  • Flu shots are available for all patients as of 9/10/21, and for insured parents.

  • We are offering Pfizer COVID vaccine to patients age 12 and up. Please call to set-up a vaccination appointment. Updated 6/21/21

  • Reschedule if you or your child are sick. Please call to reschedule your child's wellness or vaccine visit if you or your child has or has had fever, cough, or cold within 10 days of the visit.

  • Masks are required for anyone age 3 years and older. We can provide masks and may ask you to reschedule appointment if mask is not worn.

  • All siblings should remain at home in the care of another adult. Per public health recommendations during the pandemic, only the patient and their parent (or pre-approved proxy) should attend a visit here.

  • Sick visits will be done by telehealth whenever possible, or in your car during COVID pandemic, effective 4/21/2020, last updated 6/21/21

  • Please limit after-hours calls to illness/injury questions only, out of general courtesy. Scheduling, rescheduling, and general interest calls should be made during regular business hours, 8am-5pm, Monday through Friday, closed for lunch 12pm-1:30pm.

 
 
 

Insurance Information

 

We do not accept patients who are uninsured, self-pay, HealthShare, or out-of-network.

 

We also do not accept new patients with Aetna, Medicaid (including Managed Care Plans), or any HealthShare insurances (Liberty, Trinity, Medishare, Zion, etc).

In network with:

  • Ambetter

  • Blue Cross Blue Shield

  • Cigna (not Cigna HMO Duke)

  • Medcost

  • United Healthcare

  • NC Medicaid (only Direct, Healthchoice, Healthy Blue Plan, & United Healthcare Community Plan)

Please bring current insurance card with you to every visit.

If you cannot provide proof of an active insurance policy, we will collect a $50 deposit or accept payment in full at time of service.

At the time service is rendered, please be prepared to pay your copay or a $50 deposit for high-deductible plans without copay or temporarily uninsured. If your insurance plan has a deductible (regardless of copay), you will be billed for the balance after your insurance company has let us know the amount they will pay. If your deductible has been met we will credit your account for any excess payments received or send you a reimbursement check. If you are self-pay/uninsured, you may pay the remainder of the balance at the end of the visit. If necessary, a payment plan can be arranged.

 

We accept personal checks, cash, AMEX, Discover, MasterCard, and VISA. 

 

Contact Mack Pediatrics

 

For more information about Mack Pediatrics, please call 919-825-3600 during regular business hours.

Established patients may use the secure patient portal or call 919-825-3600. Please reserve after-hours calls for urgent medical questions that cannot wait until regular business hours.

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Office Hours:

Regular Office Hours:

Monday-Friday: 8am to 5pm, closed 12-1:30.

Patient visits by appointment only, NO WALK-INS

Urgent Care:

Dr. Mack is available after hours by phone for illness or injury questions.  For urgent medical problems that cannot wait until regular hours, she may meet established patients at the office.

Remember, in an emergency, call 911.

3721 Lynn Rd Suite 104, Raleigh NC 27613

919-825-3600 (phone)

984-200-6001 (fax)

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