3721 Lynn Road, Suite 104, Raleigh NC 27613
Phone (919) 825-3600 · Fax (984) 200-6001
We are accepting new patients. We are located in W-NW Raleigh between Crabtree Mall and Umstead Park. We do not have any open-house sessions, meet-the-doctor visits, or tours. During the COVID pandemic, wellness visits are only scheduled in the morning. Please review the vaccination policy below and call 919-825-3600 if you are interested in registering at Mack Pediatrics. Thank you.
Wellness care from birth to age 21
Vaccinations for age 0-21 years, including seasonal flu vaccine
General pediatric sick/urgent visits
Diagnosis and maintenance of asthma, ADHD and teen depression/anxiety
Mack Pediatrics is the medical home for its patients. Mack Pediatrics is not an urgent care for any other doctor's office.
Hospital: Dr. Mack rounds at Rex Hospital for newborns.
Vaccination policy: Dr. Mack adheres to the AAP, ACIP/CDC vaccine schedule (link to vaccine schedule) for all required vaccines and strongly encourages all recommended vaccines. Your children's vaccinations should be in compliance with NC State Law for their age (0-4 years, kindergarten age, and middle school). Please seek a different medical practice for your medical home if you do not plan to vaccinate per the above-referenced schedules.
COVID-19 information and changes, last updated 6/29/2020.
Masks are required for anyone age 5 years and older. We do not provide masks and may ask you to reschedule appointment if mask is not worn.
No sick walk-ins effective 3/16/2020 until further notice due to COVID-19 pandemic, to allow safe triage.
All siblings should remain at home in the care of another adult. Per public health recommendations during the pandemic, only the patient and their parent (or pre-approved proxy) should attend a visit here.
2020-2021 Flu vaccines are available for all patients. Last updated 10/23/2020.
Sick visits will be done by telehealth whenever possible during COVID pandemic, effective 4/21/2020.
Please limit after-hours calls to illness/injury questions only, out of general courtesy. Scheduling, rescheduling, and general interest calls should be made during regular business hours, 8am-5pm, Monday through Friday, closed for lunch 12pm-1:30pm.
We do not accept new patients who are uninsured, self-pay, or out-of-network.
We also do not accept new patients with Aetna, Ambetter, or any HealthShare insurances (Liberty, Trinity, Medishare, Zion, etc).
In network with:
Aetna* (not accepting new patients)
Ambetter (not accepting new patients)
Blue Cross Blue Shield
*out-of-network for Aetna Duke plans and Humana-Military (Tricare)
Please bring current insurance card with you to every visit.
If you cannot provide proof of an active insurance policy, we will collect a $50 deposit or accept payment in full at time of service.
At the time service is rendered, please be prepared to pay your copay or a $50 deposit for high-deductible plans without copay or temporarily uninsured. If your insurance plan has a deductible (regardless of copay), you will be billed for the balance after your insurance company has let us know the amount they will pay. If your deductible has been met we will credit your account for any excess payments received or send you a reimbursement check. If you are self-pay/uninsured, you may pay the remainder of the balance at the end of the visit. If necessary, a payment plan can be arranged.
We accept personal checks, cash, AMEX, Discover, MasterCard, and VISA.
Contact Mack Pediatrics
For more information about Mack Pediatrics, please call 919-825-3600 during regular business hours.
Regular Office Hours:
Monday-Friday: 8am to 5pm, closed 12-1:30.
Patient visits by appointment only, NO WALK-INS
Dr. Mack is available after hours by phone for illness or injury questions. For urgent medical problems that cannot wait until regular hours, she may meet established patients at the office.
Remember, in an emergency, call 911.
3721 Lynn Rd Suite 104, Raleigh NC 27613