3721 Lynn Road, Suite 104, Raleigh NC 27613
Phone (919) 825-3600 · Fax (984) 200-6001
Information
New patients:
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We are not accepting new patients at this time, with the exception of newborns who must pre-register with us prior to birth. We may resume acceptance of new patients in 2023. Thank you for you interest. --Dr. Mack, updated 1/6/23.
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We are closed to all new Medicaid and Medicaid Managed Care patients as of 6/7/21. If your newborn is a sibling of a patient of Dr. Mack's, then we will accept the new baby happily.
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We do not have any open-house sessions, meet-the-doctor visits, or tours.
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During the COVID pandemic, wellness visits are only scheduled in the morning.
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Please review the vaccination policy below.
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Call 919-825-3600 if you are interested in registering at Mack Pediatrics.
Services offered:
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Wellness care from birth to age 18
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Vaccinations for age 0-18 years, including seasonal flu vaccine
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General pediatric sick/urgent visits
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Diagnosis and maintenance of asthma, ADHD and teen depression/anxiety
Medical home:
Mack Pediatrics is the medical home for its patients. Mack Pediatrics is not an urgent care for any other doctor's office.
Hospital: Dr. Mack rounds at Rex Hospital for newborns.
Vaccination policy: Dr. Mack adheres to the AAP, ACIP/CDC vaccine schedule (link to vaccine schedule) for all required vaccines and strongly encourages all recommended vaccines. Your children's vaccinations should be in compliance with NC State Law for their age (0-4 years, kindergarten age, and middle school). Please seek a different medical practice for your medical home if you do not plan to vaccinate per the above-referenced schedules.
Announcements
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Closures and inclement weather announcements here
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COVID-19 information and changes, last updated 6/20/2022.
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Flu shots are available for all patients as of 8/23/22, and for insured parents.
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We are offering primary COVID vaccine series for ages 6 months through 5 years (before 6th birthday), AND bivalent COVID vaccine boosters for ages 6 months and up. Updated 1/18/23. We are no longer doing primary COVID vaccine series for ages 6 years and up. We use Moderna-only for age <12 years, and either Moderna or Pfizer for age 12+. Call 919-825-3600 to schedule the vaccination appointment. For primary COVID vaccinations for other ages or other brands, visit local health department's scheduling website (Wake County HD is https://www.wakegov.com/covid-19-information/get-your-covid-19-vaccine with phone 919-250-1500).
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Click here to read the Tiny Bad Guys story, a story about COVID from a child's perspective.
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Reschedule if you or your child are sick. Please call to reschedule your child's wellness or vaccine visit if you or your child has or has had fever, cough, or cold within 10 days of the visit.
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Masks are required for anyone age 3 years and older. We can provide masks and may ask you to reschedule appointment if mask is not worn.
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All siblings should remain at home in the care of another adult. Per public health recommendations during the pandemic, only the patient and their parent (or pre-approved proxy) should attend a visit here.
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Sick visits will be done by telehealth whenever possible, or in your car during COVID pandemic, effective 4/21/2020, last updated 5/17/22.
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Please limit after-hours calls to illness/injury questions only, out of general courtesy. Scheduling, rescheduling, and general interest calls should be made during regular business hours Monday through Friday.
Insurance Information
We do not accept patients who are uninsured, self-pay, HealthShare, or out-of-network.
We also do not accept new patients with Aetna, Ambetter, Medicaid (including Managed Care Plans), or any HealthShare insurances (Liberty, Trinity, Medishare, Zion, etc).
In network with:
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Blue Cross Blue Shield
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Cigna (not Cigna HMO Duke)
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Medcost
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United Healthcare
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NC Medicaid (only Direct, Healthchoice, Healthy Blue Plan, & United Healthcare Community Plan)
Please bring current insurance card with you to every visit.
If you cannot provide proof of an active insurance policy, we will collect a $50 deposit or accept payment in full at time of service.
At the time service is rendered, please be prepared to pay your copay or a $50 deposit for high-deductible plans without copay or temporarily uninsured. If your insurance plan has a deductible (regardless of copay), you will be billed for the balance after your insurance company has let us know the amount they will pay. If your deductible has been met we will credit your account for any excess payments received or send you a reimbursement check. If you are self-pay/uninsured, you may pay the remainder of the balance at the end of the visit. If necessary, a payment plan can be arranged.
We accept personal checks, cash, AMEX, Discover, MasterCard, and VISA.
Contact Mack Pediatrics
For more information about Mack Pediatrics, please call 919-825-3600 during regular business hours.
Established patients may use the secure patient portal or call 919-825-3600. Please reserve after-hours calls for urgent medical questions that cannot wait until regular business hours.
Office Hours:
Regular Office Hours:
Mon Tues Thurs Fri: 8am to 5pm, closed 12-1:30.
Wednesday: 8am-12pm, closed after 12pm.
Patient visits by appointment only, NO WALK-INS
Urgent Care:
Dr. Mack is available after hours by phone for illness or injury questions. For urgent medical problems that cannot wait until regular hours, she may meet established patients at the office.
Remember, in an emergency, call 911.
3721 Lynn Rd Suite 104, Raleigh NC 27613
919-825-3600 (phone)
984-200-6001 (fax)